Thank you for shopping at my webstore. We want you to be fully satisfied with your digital art purchases. This Return and Refund Policy outlines the guidelines and procedures for returning and receiving refunds for digital downloads from our website.
- Digital Artwork Downloads: Our products are digital downloads, which are intangible goods that can be accessed and downloaded electronically. Once a digital download has been purchased and downloaded, it cannot be returned or exchanged, as it cannot be physically returned.
- File Quality and Compatibility: We strive to provide high-quality digital artwork files that are compatible with a wide range of devices and software. However, it is the buyer’s responsibility to ensure that their devices and software are compatible with the file formats provided. We recommend reviewing the product description and specifications before making a purchase. All files are provided in a .png format enclosed in a .zip file. These files are compatible with every modern operating system currently in use.
- Issues with Downloads: In the event that you encounter technical difficulties or issues with downloading your purchased digital artwork, please contact our customer support team within 3 days of your purchase. We will make reasonable efforts to assist you in resolving the issue and ensuring that you receive the purchased files.
- Refunds: Refunds for digital downloads will be granted in the following circumstances:
- The purchased digital download is proven to be defective or corrupted and cannot be accessed or opened.
- Duplicate purchases of the same digital download are made unintentionally.
To request a refund, please provide proof of purchase, a description of the issue, and any relevant supporting documentation. Refund requests should be submitted to our customer support team within 3 days of the purchase date.
- Refund Processing: Once your refund request has been received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.
- Non-Refundable Circumstances: Refunds will not be granted under the following circumstances:
- Buyer’s remorse or change of mind after the digital download has been purchased and downloaded.
- Incompatibility of the digital download with specific software or devices that were not specified as compatible in the product description.
- Modifications to the Policy: We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated version on our website.
If you have any questions or need further assistance regarding our Return and Refund Policy for digital downloads, please contact the customer support team at [email protected].